Shipping & Delivery Policy
At O’Connor Elegance, we aim to process and deliver every order as quickly, carefully, and efficiently as possible. This Shipping and Delivery Policy explains how our order processing, shipping times, delivery responsibilities, customs charges, and tracking procedures work for orders shipped to Canada and other supported destinations.
By placing an order with us, you agree to the terms outlined below.
Order Processing Time
Orders are usually processed within 1–3 business days after full payment has been received.
Processing may include:
- Order confirmation
- Payment verification
- Supplier processing
- Packaging and preparation for shipment
- Transfer to the shipping carrier
Business days do not include weekends or Canadian public holidays.
Once your order has been shipped, you will receive a confirmation email with your tracking details, where available.
Estimated Delivery Time
The estimated delivery time is usually 5–12 business days after dispatch, depending on your location in Canada, the selected shipping method, carrier availability, customs processing, and international logistics conditions.
Delivery to remote or rural areas may take longer.
Please note that delivery times are estimates only and cannot be guaranteed.
Delays may occur due to:
- Customs inspections
- Carrier delays
- High order volume
- Canadian public holidays
- Weather conditions
- International transport delays
- Incorrect or incomplete delivery details
Shipping Method and Product Origin
O’Connor Elegance works with international suppliers and fulfilment partners to offer selected products to our customers.
Orders may be shipped directly from our supplier or fulfilment partner, including locations outside Canada, such as China.
Once the package arrives in Canada, delivery may be completed by Canada Post, a courier company, or another local delivery partner, depending on the shipping method and destination.
Customs, Duties, and Import Fees
Because certain orders may be shipped internationally, your order may be subject to Canadian customs duties, import taxes, GST/HST, PST/QST, brokerage fees, carrier handling fees, or other charges imposed by Canadian customs authorities or delivery companies.
These charges are not always included in the product price or shipping fee shown at checkout.
Unless otherwise stated at checkout, the customer is responsible for any applicable:
- Customs duties
- Import taxes
- GST/HST
- PST/QST
- Brokerage fees
- Carrier handling fees
- Other import-related charges
We recommend checking Canadian import rules or contacting your local customs office if you are unsure about possible import costs.
Shipping Costs
Shipping costs are displayed at checkout before you complete your order.
The final shipping cost may depend on:
- Delivery destination
- Product weight
- Product size
- Selected shipping method
- Carrier availability
- Promotional shipping offers, where applicable
Any available shipping options and their costs will be shown before payment.
Tracking Information
Once your order has been shipped, you will receive tracking information by email, where available.
Please note:
- Tracking updates may take several days to appear after shipment.
- International tracking may update slowly while the package is in transit.
- Tracking may pause while the package is being processed by customs.
- Some carriers provide limited tracking updates depending on the destination.
- Delivery estimates shown by carriers may change during transit.
If tracking has not updated for several days, this does not automatically mean the package is lost. It may still be in transit, awaiting customs clearance, or being transferred to a Canadian delivery partner.
Customer Responsibility for Delivery Information
The customer is responsible for providing complete and accurate delivery information at checkout.
Please carefully check:
- Full name
- Street name and house number
- Apartment, suite, unit, or buzzer number, if applicable
- Postal code
- City
- Province or territory
- Country
- Phone number
- Email address
If you notice an error in your shipping address, please contact us within 24 hours after placing your order at:
Once an order has been processed or shipped, we may no longer be able to update the delivery address.
Delivered Packages
If tracking information shows that a package has been delivered to the address provided by the customer, O’Connor Elegance is not responsible for loss, theft, damage, or missing items after delivery.
If your tracking shows delivered but you have not received the package, we recommend that you:
- Check with household members, neighbours, reception, concierge, or building management
- Check safe places around the delivery address
- Contact the local delivery carrier
- Review the delivery confirmation details
We will do our best to assist where possible, but we cannot guarantee a replacement or refund when tracking confirms delivery to the address provided at checkout.
Failed Delivery or Refused Packages
If a package cannot be delivered because of an incorrect address, incomplete address, failed delivery attempt, refusal of the package, or failure to collect the parcel, the customer may be responsible for any additional shipping, return, customs, brokerage, or handling fees.
Refunds may be delayed, reduced, or refused if the package is returned to the sender or cannot be recovered.
Shipping Delays
Although we strive to deliver orders within the estimated timeframe, delays may occur due to international shipping, customs inspections, carrier disruptions, weather conditions, public holidays, or other circumstances outside our control.
A delay does not automatically entitle the customer to cancellation, refund, or compensation unless required by applicable consumer protection laws.
If your order is significantly delayed, please contact us so we can review the tracking information and assist you where possible.
Contact
For questions about shipping, delivery, or tracking, please contact us at:
Company Name: O’Connor Elegance
Email: info@connorelegance.com