Terms & Conditions
These Terms and Conditions apply to all purchases made through the website of O’Connor Elegance.
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
1. Applicability
These Terms and Conditions apply to every offer, order, purchase, and agreement between O’Connor Elegance and the customer.
By using our website or placing an order, you agree to be bound by these Terms and Conditions, as well as any other policies published on our website, including our Privacy Policy, Shipping Policy, and Return Policy.
2. Product Information
We make every reasonable effort to ensure that all product descriptions, images, prices, colours, sizes, availability, and other product details are displayed as accurately as possible.
However, minor differences may occur due to:
- Screen settings or device display differences
- Lighting in product photos
- Supplier updates or product variations
- Typographical errors
- Changes in stock or availability
We reserve the right to correct errors, inaccuracies, or omissions at any time. If an error affects your order, we may contact you to offer a suitable solution.
3. Orders and Payment
Orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on your country, region, payment provider, and checkout availability. It is the customer’s responsibility to check which payment options are available at the time of purchase.
By placing an order, you confirm that:
- The information you provide is accurate and complete
- You are authorized to use the selected payment method
- You agree to pay the full order amount, including any applicable shipping fees, taxes, or additional charges shown at checkout
We reserve the right to refuse or cancel an order if we suspect fraud, payment issues, misuse, incorrect information, or violation of these Terms and Conditions.
4. Order Processing and Delivery
After your order has been placed and payment has been received, we will begin processing your order.
Our estimated delivery times are:
- Processing time: 1–3 business days
- Estimated shipping time: 3–7 business days, depending on the destination and logistics provider
Please note that these delivery times are estimates and may vary due to circumstances beyond our control, including customs delays, carrier delays, holidays, high order volume, weather conditions, or international logistics issues.
As O’Connor Elegance works with international suppliers and fulfilment partners, certain products may be shipped directly from our supplier or fulfilment location, including locations outside your country of residence, such as China.
5. Shipping and Fulfilment
By placing an order, you acknowledge that your item may be shipped directly from one of our international suppliers or fulfilment partners.
The customer is responsible for providing a complete and correct shipping address at checkout.
We are not responsible for delays, failed deliveries, or additional costs caused by:
- Incorrect or incomplete address details
- Failure to collect a package
- Refusal of delivery
- Customs procedures
- Carrier disruptions
- Circumstances outside our reasonable control
If you notice an error in your shipping address, please contact us within 24 hours after placing your order at:
Once an order has been processed or shipped, we may no longer be able to update the delivery address.
6. Returns and Cancellations
For all return conditions, return instructions, and refund procedures, please refer to our separate Return Policy.
Orders can only be cancelled if they have not yet been processed or forwarded to our supplier or fulfilment partner. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Return shipping costs are the responsibility of the customer unless otherwise required by applicable law or agreed by us in writing.
7. Liability
O’Connor Elegance is not responsible for loss, damage, delay, or failed delivery where tracking information confirms that the package has been delivered to the address provided by the customer.
We are also not liable for:
- Incorrect information entered by the customer
- Delays caused by shipping carriers or customs
- Damage caused by improper use of the product
- Minor product variations that do not affect normal use
- Indirect losses, including loss of income, inconvenience, or missed opportunities
Our liability is limited to the amount paid by the customer for the product concerned, unless otherwise required by applicable law.
8. Intellectual Property
All content on the O’Connor Elegance website, including but not limited to text, product descriptions, images, logos, design elements, graphics, branding, and layout, is owned by or licensed to O’Connor Elegance.
This content may not be copied, reproduced, distributed, modified, published, or used for commercial purposes without our prior written permission.
9. Complaints Procedure
If you have a complaint about a product, order, delivery, or service, please contact us in writing at:
Please include your order number, a clear description of the issue, and any relevant photos or documentation.
We aim to respond to complaints within 5 business days. In some cases, additional time may be needed to investigate the matter with our supplier, fulfilment partner, payment provider, or shipping carrier.
10. Force Majeure
We are not responsible for delays or failure to perform our obligations when this is caused by circumstances beyond our reasonable control.
This may include, but is not limited to:
- Natural disasters
- Strikes or labour disruptions
- Customs delays
- Transport interruptions
- Supplier delays
- Government measures
- Technical failures
- Epidemics or pandemics
- Extreme weather conditions
In such cases, we will make reasonable efforts to inform customers and provide an appropriate solution where possible.
11. Changes to These Terms
We may update or amend these Terms and Conditions from time to time.
The version published on our website at the time of your order will apply to that order. We recommend reviewing these Terms and Conditions regularly to stay informed of any updates.
12. Governing Law
These Terms and Conditions are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country of residence provide otherwise.
Any disputes will first be handled through direct communication with O’Connor Elegance in an effort to reach a fair and reasonable solution.
Contact Information
For questions about these Terms and Conditions, please contact us at:
Company Name: O’Connor Elegance
Email: info@connorelegance.com